Chase Sucks
I would like to let all of you know why Chase sucks.
This could be, I suppose, emblematic of just the Santee branch. But I am blaming the entire company.
First problem, is that my ATM card was swallowed up by their ATM machine. I put the card in, processed the transaction, and the card never came out. Very nice. To top it off, it was on Thanksgiving day so I couldn't get any money that day.
I go in first thing today at 9 AM. The line is extremely long. As per usual bank policy, about 8 employees are walking around with only 2 helping people in line. I think this was why ATMs got invented in the first place, so you didn't have to stand in line watching employees not help you.
I tell the lady what happened, only, she informed me I couldn't get my card until 3 PM. They wouldn't have anybody available to open it to retrieve my card until then. I was flabbergasted and frustrated.
Then, at 12:45 PM (not 3 PM), I get a call from the bank letting me know they had my card. My reply was something like "Duh, no kidding," (full disclosure: I used less charitable language but we will censor that) and said I would come right down.
15 minutes later, I am back in line and seriously, I think Wal-Mart had shorter lines today (Black Friday) than the stupid bank. More people standing around doing nothing. I get to the girl finally and explain I was just called and they had my card. She then goes to a set of file cabinets, looks around confused, doesn't find anything, then comes back to say that they don't have my card. A flurry of less charitable language from me here, and then she, get this, decides to ask her co-workers if they had the card (for people with real jobs, this would be step # 1). She asks the woman next to her, who then asks, "Do you know who called you?" I said no, that is ridiculous, I was just called 15 minutes earlier and I already deleted the voicemail. She asks my name, and as if this was some joke on me, she reports to me that she herself has my card. Yes, the one who asked who called. Aargh!
My card has a huge cut down the middle and it is obvious I need to replace it. I suppose for debit point of sale purchases I can use it since the magnetic reader is okay, but I want a card that doesn't have a huge cut on it.
You would think this would be an easy request. Except, this is a Chase bank. So this is apparently as tough as hacking into Obama's NSA Blackberry. I was told that they couldn't reorder me a new card because some guy is on break. They thought he'd be back soon. At this point I was sure this was a big joke. I said, accurately, that this was ridiculous, and I was told I could order over the phone or online but I would get a different PIN (not from a human apparently). Like I care! I just want a new card!
I couldn't take anymore. I told them I would just go bank somewhere else. And they told me, "Thanks, have a great day."
Chase, you suck!
This could be, I suppose, emblematic of just the Santee branch. But I am blaming the entire company.
First problem, is that my ATM card was swallowed up by their ATM machine. I put the card in, processed the transaction, and the card never came out. Very nice. To top it off, it was on Thanksgiving day so I couldn't get any money that day.
I go in first thing today at 9 AM. The line is extremely long. As per usual bank policy, about 8 employees are walking around with only 2 helping people in line. I think this was why ATMs got invented in the first place, so you didn't have to stand in line watching employees not help you.
I tell the lady what happened, only, she informed me I couldn't get my card until 3 PM. They wouldn't have anybody available to open it to retrieve my card until then. I was flabbergasted and frustrated.
Then, at 12:45 PM (not 3 PM), I get a call from the bank letting me know they had my card. My reply was something like "Duh, no kidding," (full disclosure: I used less charitable language but we will censor that) and said I would come right down.
15 minutes later, I am back in line and seriously, I think Wal-Mart had shorter lines today (Black Friday) than the stupid bank. More people standing around doing nothing. I get to the girl finally and explain I was just called and they had my card. She then goes to a set of file cabinets, looks around confused, doesn't find anything, then comes back to say that they don't have my card. A flurry of less charitable language from me here, and then she, get this, decides to ask her co-workers if they had the card (for people with real jobs, this would be step # 1). She asks the woman next to her, who then asks, "Do you know who called you?" I said no, that is ridiculous, I was just called 15 minutes earlier and I already deleted the voicemail. She asks my name, and as if this was some joke on me, she reports to me that she herself has my card. Yes, the one who asked who called. Aargh!
My card has a huge cut down the middle and it is obvious I need to replace it. I suppose for debit point of sale purchases I can use it since the magnetic reader is okay, but I want a card that doesn't have a huge cut on it.
You would think this would be an easy request. Except, this is a Chase bank. So this is apparently as tough as hacking into Obama's NSA Blackberry. I was told that they couldn't reorder me a new card because some guy is on break. They thought he'd be back soon. At this point I was sure this was a big joke. I said, accurately, that this was ridiculous, and I was told I could order over the phone or online but I would get a different PIN (not from a human apparently). Like I care! I just want a new card!
I couldn't take anymore. I told them I would just go bank somewhere else. And they told me, "Thanks, have a great day."
Chase, you suck!
Labels: chase die a slow death, chase really sucks, chase sucks, don't eat my atm card, learn what customer service is, santee
posted by T.M. Schultze at
1:47 PM
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